Refund, Return & Cancellation Policy
 

Digital Products

All digital products, including downloadable guides, files, and digital content, are non-refundable once delivered or accessed.
Due to the nature of digital content, we cannot accept returns or issue refunds after purchase.

Physical Products (Parts & Equipment)

Returns are accepted within 30 days of delivery if the item:

Is unused and in original condition

Is returned in original packaging

Non-returnable items include:

Installed, used, or damaged items

Custom or special-order products

Clearance or final-sale items

Refunds, if approved, will be issued to the original payment method after inspection. Shipping costs are non-refundable unless the return is due to our error.

Warranty-Related Returns

If a product is covered under our warranty, repairs or replacements will be handled according to the terms of the warranty rather than a refund, unless otherwise required by law.

Installation & Service Cancellations

Appointments canceled 24 hours or more before the scheduled service may be eligible for a full refund or reschedule.

Cancellations made less than 24 hours before service may be subject to a cancellation fee.

Services that have already been completed or partially completed are non-refundable.

Order Cancellations

Orders may be canceled before shipment or download delivery.
Once an order has shipped or a digital product has been delivered, it cannot be canceled.

Refund Processing

Approved refunds are typically processed within 5–10 business days, depending on your financial institution.

How to Request a Return or Refund

To request a return, refund, or cancellation, please contact us at:
support@cashgenokc.com
Include your order number and reason for request.

Policy Updates

CashGen reserves the right to update or modify this policy at any time. Changes will be posted on this page.